CEDIA Training - Booking Terms and Conditions

Unless otherwise agreed in writing, CEDIA's standard terms and conditions for the supply of training services are as described below.

Payment can be made via our online platform or over the telephone and booking confirmation will be sent by email.

Where applicable, VAT has been included in the cost of all in-person training courses as per notice 741 in section 5 of HM Customs & Excise notices. A VAT receipt will be issued within 10 working days of payment.

No training can be undertaken without full payment and no reservations can be accepted without payment.

All courses are subject to minimum attendance. CEDIA reserves the right to cancel any courses that do not meet these requirements. In the event of a cancelled course, you will be offered to choose an alternative course date or to receive a full refund. In case of cancellation CEDIA is not responsible for non-refundable hotel accommodation and will advise that you arrange flexible reservations.

Cancellation notification must be made in writing and emailed to: emcmylor@cedia.org 

i) Course cancellations made at least 3 weeks (21+ days) before the start date will be eligible for a full refund.

ii) Course cancellations at least 2 weeks (between 20 and 14 days) before the start date will receive 75% refund.

iii) Course cancellations at least 1 week (between 13 and 7 days) before the start date will receive 50% refund.

iv) Course cancellations made less than 7 days before the start date will receive no refund.

v) Courses may be rearranged once free of charge, if done so more than 21 days prior to course start date. Re-arrangement made less than 21 days prior and any further re-arrangement will be subject to a $65 or £50 administration fee per student per day. After being rearranged, bookings are subject to the cancellation terms listed here.


Formal Complaints Policy

In the first instance, if you are unable to resolve a complaint or issue informally, you should write a formal complaint letter to the CEDIA EMEA Education Department. This can be sent via email to education@cedia.co.uk, or by post to:

CEDIA EMEA Education Dept

Unit 2 Phoenix Park

St Neots


PE19 8EP

In your letter, you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. You must also include your: First Name, Last Name, Company Name, Email Address, and Telephone Number.

You can expect your complaint to be acknowledged within 7 working days of receipt. You should get a response and an explanation within 14 working days.

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